Data & Privacy

Exbet Privacy Policy – Your Data, Handled with Care

At Exbet, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the Exbet platform, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language — no legal jargon, no confusion.

Last updated: 1 January 2025

Our Privacy Commitments to You

Six core principles that guide how Exbet handles your personal data every single day.

Your Data Stays Secure

Exbet uses 256-bit SSL encryption on all data transmissions. Your personal information and payment details are stored on secured servers with restricted access. We treat your data the same way we'd want our own data treated.

We Never Sell Your Data

Exbet does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your betting history, contact details, and financial information are never used for commercial purposes outside of operating your Exbet account.

Minimal Data Collection

Exbet only collects the data that is genuinely necessary to operate your account, process your transactions, and comply with legal obligations. We don't collect data just because we can — every piece of information we hold has a clear purpose.

You Control Your Data

Exbet gives you meaningful control over your personal data. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data subject to our legal obligations.

Transparent Processing

This Privacy Policy tells you exactly what data Exbet collects, why we collect it, and who we share it with. There are no hidden data practices at Exbet. If we change how we handle your data, we will notify you before the change takes effect.

Data Kept Only as Long as Needed

Exbet retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law. When your data is no longer needed, it is securely deleted or anonymised.

Contents

01 Who We Are

Exbet is an online betting and casino platform operating at exbet.top, serving players across Bangladesh. When this Privacy Policy refers to "Exbet", "we", "us", or "our", it means the Exbet platform and the team responsible for operating it.

Exbet acts as the data controller for the personal information you provide when registering and using the platform. This means Exbet is responsible for deciding how and why your personal data is processed, and for ensuring that processing is carried out lawfully and transparently.

If you have any questions about this Privacy Policy or about how Exbet handles your personal data, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

02 Data We Collect

Exbet collects personal data from you in several ways — directly when you register and use the platform, automatically when you browse the site, and occasionally from third parties such as payment processors and identity verification services. Here is a breakdown of the categories of data Exbet collects:

Category Examples How Collected
Identity Data Full name, date of birth, gender, national ID number Registration form, KYC verification
Contact Data Mobile number, email address, home address Registration form, account settings
Financial Data bKash/Nagad number, bank account details, transaction history Deposit and withdrawal forms
Technical Data IP address, device type, browser type, operating system Automatically when you visit Exbet
Usage Data Pages visited, games played, bets placed, session duration Automatically via cookies and server logs
Communications Data Support chat transcripts, emails sent to Exbet When you contact Exbet support

Exbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

Exbet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below. Here is how Exbet uses your personal information:

  • To create and manage your Exbet account, including verifying your identity and age during the registration process.
  • To process deposits and withdrawals and to maintain accurate records of all financial transactions on your account.
  • To provide customer support and respond to your queries, complaints, and requests.
  • To send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
  • To personalise your experience on the Exbet platform, including recommending games and promotions that may be relevant to you based on your activity.
  • To detect and prevent fraud, money laundering, and other illegal activity on the Exbet platform.
  • To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • To monitor and improve the performance, security, and functionality of the Exbet platform.
  • To send you promotional communications about Exbet bonuses and offers, where you have opted in to receive such communications.

You can opt out of promotional emails from Exbet at any time by clicking the unsubscribe link in any marketing email or by contacting support. Opting out of marketing communications will not affect your ability to use the Exbet platform.

04 Legal Basis for Processing

Exbet processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

  • Contract performance: Processing that is necessary to provide you with the Exbet service you have signed up for, including account management, payment processing, and customer support.
  • Legal obligation: Processing that is required for Exbet to comply with applicable laws and regulations, including KYC verification, AML monitoring, and record-keeping requirements.
  • Legitimate interests: Processing that is necessary for Exbet's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending you promotional communications. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Who We Share Data With

Exbet does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform and comply with our legal obligations. The categories of third parties we may share your data with include:

  • Payment processors: bKash, Nagad, Rocket, and banking partners who process your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
  • Identity verification providers: Third-party KYC services that help Exbet verify your identity and age as required by our operating obligations.
  • Fraud prevention services: Providers that help Exbet detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Technology providers: Cloud hosting, data storage, and platform infrastructure providers who process data on Exbet's behalf under strict data processing agreements.
  • Regulatory and law enforcement authorities: Where Exbet is legally required to disclose your data to a government authority, regulator, or law enforcement agency, we will do so in compliance with applicable law.

All third parties who process data on behalf of Exbet are required to handle your data securely and in accordance with applicable data protection laws. Exbet does not permit third-party service providers to use your data for their own purposes.

06 Cookies and Tracking

Exbet uses cookies and similar tracking technologies to improve your experience on the platform, analyse how the site is used, and support security functions. A cookie is a small text file stored on your device when you visit a website.

Exbet uses the following types of cookies:

  • Essential cookies: Required for the Exbet platform to function correctly. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
  • Analytics cookies: Help Exbet understand how players use the platform, which pages are most visited, and where users encounter problems. This data is used in aggregate and does not identify you personally.
  • Preference cookies: Remember your settings and preferences on the Exbet platform, such as your preferred language or display settings.
  • Marketing cookies: Used to track the effectiveness of Exbet's promotional campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Exbet platform.

07 Data Security

Exbet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

  • All data transmitted between your device and the Exbet platform is encrypted using 256-bit SSL/TLS encryption.
  • Exbet stores personal data on secured servers with restricted access. Only authorised Exbet personnel with a legitimate need can access your personal information.
  • Exbet conducts regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
  • Payment data such as bKash and Nagad account numbers are stored in encrypted form and are never transmitted in plain text.
  • Exbet uses two-factor authentication options for player accounts to provide an additional layer of security.

While Exbet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your Exbet account has been compromised, contact support immediately at [email protected].

08 Data Retention

Exbet retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

  • Account data: Retained for the duration of your Exbet account and for a period of 5 years after account closure, as required by financial record-keeping obligations.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction in accordance with anti-money laundering regulations.
  • KYC documents: Retained for 5 years after the end of the business relationship, as required by applicable law.
  • Support communications: Retained for 2 years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
  • Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When your data is no longer required, Exbet will securely delete or anonymise it so that it can no longer be linked to you.

09 Your Rights

As an Exbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

Right of Access

Request a copy of the personal data Exbet holds about you. We will provide this within 30 days of your request.

Right to Rectification

Ask Exbet to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal obligations.

Right to Restrict Processing

Ask Exbet to restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.

Right to Data Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.

Right to Object

Object to Exbet processing your data for direct marketing purposes or where processing is based on legitimate interests.

10 Children's Privacy

The Exbet platform is strictly for adults aged 18 and above. Exbet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on Exbet, please contact us immediately at [email protected] and we will take prompt action to close the account and delete any associated data.

Exbet uses age verification checks during the registration process to prevent underage access. We take our responsibility to protect minors very seriously and cooperate fully with any investigation into underage gambling.

11 Changes to This Policy

Exbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify you by email or by posting a prominent notice on the Exbet platform at least 7 days before the changes take effect.

The date at the top of this page shows when this Privacy Policy was last updated. We encourage you to review this page periodically to stay informed about how Exbet protects your personal data. Your continued use of the Exbet platform after any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Exbet handles your personal data, please get in touch with us. We take all privacy enquiries seriously and will respond promptly.

  • Email: [email protected] — use the subject line "Privacy Enquiry" for the fastest response.
  • Live chat: Available 24/7 directly from the Exbet platform for urgent privacy concerns.
  • Data rights requests: Email [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

For questions about your account data specifically, please log in to your Exbet account before contacting support so we can verify your identity and respond more efficiently.

Your Privacy is Protected

Play with Confidence on Exbet

Now you know exactly how Exbet handles your data. We keep it secure, we never sell it, and you stay in control. Ready to get started? Create your free account today and enjoy a safe, trusted betting experience.

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