Help Centre

Exbet FAQ — All Your Questions Answered

New to Exbet or just need a quick answer? This FAQ page covers everything — registration, deposits via bKash and Nagad, withdrawals, bonuses, games, and account security. If you can't find what you need here, our support team is available 24/7.

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Welcome to the Exbet FAQ page — the most complete help resource for Exbet players in Bangladesh. Whether you just signed up and aren't sure how to make your first bKash deposit, or you're a regular player wondering why your withdrawal is taking longer than usual, this page has the answer. We've organised the most common Exbet questions into clear categories so you can find what you need fast.

Exbet is Bangladesh's most trusted online betting and gaming platform. The platform supports bKash, Nagad, and Rocket for instant deposits and withdrawals, offers a 200% welcome bonus on your first deposit, and has a game library of over 500 titles including original Exbet games like Spirit Party, Ludo Quick, Pappu, and Crickex. If you're new to Exbet, start with the Getting Started section below. If you're an existing player with a specific issue, use the search bar above or jump to the relevant category.

Can't find your answer? Our support team is available 24/7 via live chat inside the Exbet app. You can also email us at [email protected] and we'll get back to you within 2 hours.

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Getting Started

What is Exbet and who is it for?
Exbet is an online betting and gaming platform built specifically for players in Bangladesh. It offers cricket betting, live casino games, original Exbet titles like Spirit Party and Ludo Quick, and over 500 slot and table games. Exbet supports bKash, Nagad, and Rocket for payments, making it easy for anyone in Bangladesh to deposit and withdraw without needing a bank account. The platform is available on desktop and via the Exbet mobile app for Android and iOS.
How do I register an Exbet account?
Registering on Exbet takes under 2 minutes. Go to /register, enter your mobile number, create a password, and verify your number with the OTP sent to your phone. Once verified, your account is active and you can make your first deposit to claim the 200% welcome bonus. You must be 18 or older to register.
Is Exbet safe and legitimate?
Yes. Exbet uses SSL encryption to protect all account data and transactions. All games use certified random number generators (RNG) that are independently audited for fairness. Player funds are held in segregated accounts separate from company operating funds. Exbet has been serving Bangladeshi players since its launch and has a strong track record of paying out winnings on time.
What is the minimum age to play on Exbet?
You must be at least 18 years old to register and play on Exbet. Age verification may be required during the account verification process. Exbet takes responsible gaming seriously and will close any account found to belong to a minor. See our Responsible Gaming page for more information.
Can I have more than one Exbet account?
No. Each player is allowed one Exbet account only. Creating multiple accounts is a violation of Exbet's Terms and Conditions and may result in all accounts being suspended and any winnings being forfeited. If you've forgotten your login details, use the password reset option on the login page instead of creating a new account.

Deposits

What payment methods does Exbet accept?
Exbet accepts the following payment methods:
  • bKash — instant deposit, most popular
  • Nagad — instant deposit
  • Rocket (DBBL) — instant deposit
  • Bank transfer — 1–2 hours processing
  • USDT (TRC20) — for crypto users
All deposits are processed in BDT. There are no deposit fees charged by Exbet.
How do I deposit via bKash on Exbet?
Log in to your Exbet account, go to the Deposit section, and select bKash. You'll see the Exbet bKash merchant number. Open your bKash app, go to Send Money, enter the Exbet merchant number and the amount you want to deposit, then enter your bKash PIN to confirm. Copy the transaction ID from bKash and paste it into the Exbet deposit form, then click Submit. Your balance is credited within 1–3 minutes.

Always use the bKash number shown in your Exbet account at the time of deposit. Do not save old numbers as they may change.

What is the minimum deposit amount on Exbet?
The minimum deposit on Exbet is 200 BDT for bKash, Nagad, and Rocket. For bank transfers the minimum is 500 BDT. For USDT the minimum is equivalent to 500 BDT. There is no maximum deposit limit, though very large deposits may require additional verification.
My deposit hasn't shown up in my account. What should I do?
Most bKash and Nagad deposits are credited within 1–3 minutes. If your deposit hasn't appeared after 10 minutes, check the following:
  • Make sure you submitted the correct transaction ID in the Exbet deposit form
  • Check that you sent to the correct Exbet merchant number
  • Confirm the transaction was successful in your bKash/Nagad app
If everything looks correct and the balance still hasn't updated, contact Exbet live chat with your transaction ID and our team will resolve it within 15 minutes.
Are there any deposit fees on Exbet?
Exbet does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket) may charge their standard transaction fees on their end. These fees are set by the payment provider and are outside Exbet's control. Bank transfers are also free on the Exbet side, though your bank may charge a transfer fee.

Withdrawals

How do I withdraw my winnings from Exbet?
Log in to your Exbet account and go to the Withdrawal section. Select your preferred method (bKash, Nagad, Rocket, or bank transfer), enter the amount you want to withdraw, and enter your registered mobile number or bank details. Submit the request and you'll receive a confirmation. bKash and Nagad withdrawals are processed in under 5 minutes during business hours.
What is the minimum withdrawal amount?
The minimum withdrawal on Exbet is 300 BDT for bKash, Nagad, and Rocket. For bank transfers the minimum is 1,000 BDT. There is no maximum withdrawal limit for verified accounts, though withdrawals above 50,000 BDT may require additional identity verification before processing.
How long do Exbet withdrawals take?
Withdrawal processing times on Exbet:
  • bKash — under 5 minutes (24/7)
  • Nagad — under 5 minutes (24/7)
  • Rocket — under 10 minutes
  • Bank transfer — 1–4 hours on business days
  • USDT — 15–30 minutes
During peak hours (evenings and weekends) processing may take slightly longer. If your withdrawal hasn't arrived after 30 minutes, contact live chat with your withdrawal reference number.
Why was my withdrawal rejected?
Common reasons for withdrawal rejection on Exbet include:
  • Bonus wagering requirements not yet met
  • Account not fully verified
  • Withdrawal amount below the minimum
  • Incorrect bKash/Nagad number entered
  • Suspicious activity flag on the account
If your withdrawal was rejected, you'll receive a notification with the reason. Contact live chat if you need help resolving the issue.
Does Exbet charge withdrawal fees?
No. Exbet does not charge any withdrawal fees. The full amount you request is sent to your bKash, Nagad, or bank account. Your payment provider may apply their own standard fees on receipt, but Exbet does not deduct anything from your withdrawal amount.

Bonuses & Promotions

What is the Exbet welcome bonus?
New Exbet players receive a 200% welcome bonus on their first deposit. This means if you deposit 1,000 BDT, you receive an additional 2,000 BDT in bonus funds, giving you 3,000 BDT to play with. The welcome bonus applies to all games in the Exbet library. To claim it, simply register and make your first deposit — the bonus is credited automatically.

The welcome bonus has a wagering requirement of 10x the bonus amount before withdrawal. For example, a 2,000 BDT bonus requires 20,000 BDT in total bets before it can be withdrawn.

What other bonuses does Exbet offer?
Beyond the welcome bonus, Exbet runs regular promotions including:
  • Weekly reload bonuses on deposits
  • Cricket betting cashback during BPL and IPL seasons
  • Live casino loss rebate (up to 10% weekly)
  • Free spins on selected slot games
  • Referral bonus for inviting friends
  • App-exclusive bonuses for mobile users
Check the Promotions section in your Exbet account or the Exbet app for the latest offers — they're updated every week.
What does wagering requirement mean on Exbet?
A wagering requirement means you need to place a certain total amount in bets before bonus funds can be withdrawn as real money. For example, if you receive a 1,000 BDT bonus with a 10x wagering requirement, you need to place a total of 10,000 BDT in bets across any Exbet games before that bonus converts to withdrawable cash. Your progress towards the wagering requirement is shown in the Bonus section of your account.
Can I withdraw my bonus without meeting the wagering requirement?
No. Bonus funds cannot be withdrawn until the wagering requirement is fully met. However, any winnings generated from real money (non-bonus) bets can be withdrawn at any time. If you want to cancel a bonus and withdraw your real money balance, contact live chat — the bonus will be removed from your account along with any winnings generated from it.

Games

What games are available on Exbet?
Exbet has over 500 games across five categories:
  • Spirit Party — original Exbet party game
  • Ludo Quick — fast-paced Ludo betting game
  • Panda Dragon Boat — live race betting
  • Rugby — rugby match betting
  • Crickex — live cricket betting game
  • Pappu — Bangladeshi card game
  • Mahjong Ways — high-volatility slot
  • Live casino — Baccarat, Roulette, Dragon Tiger, Blackjack
  • 300+ slot games from top providers
Are Exbet games fair and certified?
Yes. All Exbet games use certified random number generators (RNG) that are independently tested and audited. The live casino games use real physical equipment — real cards, real roulette wheels — streamed live in HD so you can see every outcome. RTP (return to player) percentages for all slot games are published in the game information section. Exbet does not manipulate game outcomes.
Can I play Exbet games for free before betting real money?
Selected slot games on Exbet have a demo mode that lets you play for free without risking real money. Original Exbet games like Spirit Party, Ludo Quick, and Crickex require a real money bet to play. Live casino games also require real money bets. Demo mode is a great way to learn the rules of a new slot game before committing real funds.
What is the minimum bet on Exbet games?
Minimum bets vary by game. For most original Exbet games the minimum bet is 10 BDT per round. Live casino table minimums start at 50 BDT. Slot games can be played from as little as 1 BDT per spin. Cricket betting markets have a minimum stake of 20 BDT. Maximum bet limits are shown in each game before you place your bet.

Account & Security

How do I reset my Exbet password?
Go to the Exbet login page and click "Forgot Password". Enter your registered mobile number and you'll receive an OTP. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact live chat with your account details and our team will verify your identity and help you regain access.
How do I verify my Exbet account?
Basic account verification is completed during registration via mobile OTP. For full verification (required for large withdrawals), you may need to submit a copy of your National ID (NID) card and a selfie. Go to Account Settings and click Verify Identity to start the process. Verification is usually completed within 2 hours during business days.
How do I change my registered mobile number?
For security reasons, mobile number changes cannot be done self-service. Contact Exbet live chat or email [email protected] with your account details and proof of identity. Our team will verify your identity and process the number change within 24 hours.
How do I close my Exbet account?
If you want to close your Exbet account, contact live chat or email [email protected]. Before closing, make sure you've withdrawn any remaining balance. If you're closing your account due to gambling concerns, we strongly recommend using the self-exclusion tool first — visit our Responsible Gaming page for details.

Exbet App

How do I download the Exbet app?
The Exbet app is available for Android and iOS. Visit the Exbet App page to download the APK for Android or find the iOS download link. The app is only 18 MB and installs in under a minute. For Android, you may need to enable "Install from unknown sources" in your phone settings before installing the APK.
Is the Exbet app free to download?
Yes, the Exbet app is completely free to download and install. There are no subscription fees or download charges. The app gives you access to the full Exbet game library, faster loading times than the browser version, biometric login, and app-exclusive bonuses that aren't available on desktop.
Which Android version does the Exbet app support?
The Exbet app supports Android 6.0 and above. For iOS, the app requires iOS 12 or later. The app is optimised for both flagship and mid-range devices — it runs smoothly on popular Bangladeshi phones like Samsung Galaxy A-series, Xiaomi Redmi, and Realme devices. If you experience any issues after installation, contact live chat for technical support.
Can I use the same account on both the app and the website?
Yes. Your Exbet account works across all platforms — the mobile app, the mobile browser, and the desktop website. Your balance, bonuses, game history, and account settings are all synced in real time. You can start a session on the website and continue on the app without any interruption.
Why Exbet

6 Reasons Players Trust Exbet

Instant bKash & Nagad Payouts

Withdrawals to bKash and Nagad are processed in under 5 minutes, 24 hours a day, 7 days a week. No waiting days for your money — Exbet pays fast, every time.

Bank-Grade Security

All Exbet accounts are protected with SSL encryption, two-factor authentication, and biometric login on the app. Your funds and personal data are safe at all times.

24/7 Live Support

The Exbet support team is available around the clock via live chat inside the app. Average response time is under 2 minutes. We speak your language and understand your problem.

Original Games Built for Bangladesh

Spirit Party, Ludo Quick, Pappu, and Crickex are Exbet originals — games designed from scratch for Bangladeshi players with local themes, fast rounds, and familiar gameplay.

200% Welcome Bonus

New players get a 200% match on their first deposit — the most generous welcome offer available to Bangladeshi players. Claim it automatically when you make your first deposit.

18 MB App, Full Features

The Exbet app is only 18 MB but gives you access to every game, every bonus, and every feature. It loads faster than a browser and works on any Android or iOS device.

Still Need Help?

Contact Exbet Support

Live Chat

Available 24/7 inside the Exbet app and website. Average response time under 2 minutes. Best for urgent issues.

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Email Support

Send your question to [email protected] and we'll reply within 2 hours during business days.

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Terms & Policies

Read our full Terms and Conditions, Privacy Policy, and Responsible Gaming guidelines for detailed policy information.

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Responsible Gaming

Need to set deposit limits, take a break, or self-exclude? Our responsible gaming tools are available to all players.

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